⚖️ Safe and Responsible Gaming

99x99's commitment to responsible gaming

We believe that fun and safety go hand in hand. 99x99 provides the best tools and support to ensure your well-being.

Safe Gaming

Why is responsible gaming important?

Online casino and betting is an entertainment activity — but it is only enjoyable when you participate responsibly. At 99x99 we do not just offer games, we also care about your overall well-being. Responsible gaming means staying in control of your budget, your time and your emotions, and treating gaming purely as a limited form of entertainment.

Online gaming is growing in popularity in Bangladesh. But like any form of entertainment, it requires a clear head. Before chasing a win, ask yourself — is this for fun, or a desperate attempt to recover lost money? That subtle difference is the foundation of responsible gaming.

Warning — 21+ only

All gaming services at 99x99 are for persons aged 21 or older only. Minors are strictly prohibited from opening an account, playing or making a deposit. We follow a strict age verification process.

Our responsible gaming tools

99x99 provides a range of practical tools to help you play safely and in a controlled way. Learn about each feature below.

Deposit limit setting

You can set daily, weekly or monthly deposit limits. Once set, a limit takes effect immediately. Requests to increase a limit are delayed by 24 hours for approval, which protects you from impulsive decisions.

Time-out

You can place a time-out on your account for any period from 1 day to 6 weeks. During this time you will not be able to log in or make a deposit. Taking a short break keeps your attitude toward gaming fresh.

Self-exclusion

If you feel that gaming is having a negative impact on your life, you can exclude yourself for anywhere from 3 months up to permanently. During self-exclusion we send no promotional communications and your account will not be reactivated.

Loss limits and bet limits

Set a limit on how much you are willing to lose in a session. You can also cap the maximum amount for a single bet. These tools keep you within a pre-set budget.

Age and identity verification

99x99 verifies identity at registration and before the first withdrawal. This ensures that only persons aged 21 or over are using the platform. Verification is completed with a National ID or passport.

24/7 Bangla support

If you feel you are losing control of your gaming, our live chat team is always ready. Get help in Bangla at any time. Our agents are specially trained in responsible gaming.

How to set limits

Setting limits at 99x99 is very straightforward. After logging in, go to your profile settings and select the "Responsible Gaming" menu. From there you can complete the following steps one by one:

Log in to your account and open "Account Settings"
Click on the "Responsible Gaming" tab
Choose a daily, weekly or monthly deposit limit
Enter the limit amount in taka and confirm
If needed, also activate the time-out or self-exclusion option
Contact live chat for help with any changes

Deposit and withdrawal information

It is important to know 99x99's transaction limits to ensure responsible gaming.

Item	Amount	Method
Minimum deposit	৳100	All methods
Minimum Withdrawal	৳500	All methods
Withdrawal time	15 min – 2 hours	—
Payment Method	bKash • Nagad • Rocket • Upay

For responsible gaming, always deposit within your budget. Never bet with borrowed money.

Signs of problematic gaming

If you or someone close to you shows any of the following signs, it is time to take notice. The first step toward responsible gaming is an honest assessment of yourself.

Financial signs

Placing larger bets to try to recover lost money
Borrowing money or dipping into savings to bet
Betting instead of covering everyday expenses
Secretly withdrawing or spending money

Behavioural signs

Being unable to stop playing or feeling restless when you do
Hiding gaming from family and friends
Neglecting work or studies to play
Relying on gaming to manage your emotions

If you recognise any of the above signs, contact us via live chat or activate self-exclusion on your account. Asking for help is not a sign of weakness — it takes courage.

Protection of minors

99x99 takes a firm stance on protecting children and young people. Our platform is for persons aged 21 or over only. Minors may never open an account or play games.

If there are children or young people in your household who use your devices, please take the following precautions:

Use a strong password or biometric lock on your device
Always log out when you finish playing
Never share your password or PIN
Install parental control software on your browser
Keep minors away from your account details

If you suspect that a minor is using your account, inform us immediately via live chat and temporarily lock your account.

🎧 Need support? We are here

If you feel that gaming is causing problems in your life, do not wait — talk to us. The 99x99 support team is active in Bangla 24 hours a day, 7 days a week. We do not judge — we only help.

Instant Bangla support is available via live chat — log in to the platform and start a chat

Applications for self-exclusion or account closure can also be submitted via live chat

Our responsible gaming team fully protects your privacy.

The best tips for healthy gaming habits

Following these habits, gathered from experienced players, makes it easier to stay on the path of responsible gaming.

Set a budget before you play and stick to it
Gaming is for entertainment only — do not treat it as a source of income
Stop playing when you are tired or under mental stress
Set a time limit for each session

Do not try to immediately recover losses after a losing session
Do not place bets while under the influence of alcohol or other substances
Take regular breaks and focus on other activities
Talk openly with family and friends about your gaming habits

Questions about responsible gaming

After logging in, go to Account Settings and open the "Responsible Gaming" section. You will find options to set daily, weekly or monthly deposit limits. The limit takes effect immediately. To increase a limit you must wait 24 hours, but reducing a limit takes effect right away.

When you activate self-exclusion, any unused balance in your account remains safe. Once the self-exclusion period ends, you can apply to reactivate your account and then make a withdrawal. Contact us via live chat for more details.

A time-out is a short-term break — from 1 day up to 6 weeks. Your account reactivates automatically when the period ends. Self-exclusion is a long-term measure — from 3 months up to permanent — where you must apply to reopen your account and go through a verification process.

The minimum deposit is ৳100 and the minimum withdrawal is ৳500. These limits apply to all payment methods — bKash, Nagad, Rocket and Upay. As part of responsible gaming, always deposit within your own budget.

No. For security reasons, only the account holder can apply for self-exclusion or account closure. However, if a family member has concerns, they can contact our support team and we will assess the situation and take the necessary steps.

Age verification can be completed with a National ID (NID), passport or birth registration certificate. This must be done before your first withdrawal. Accounts belonging to anyone under 21 are permanently closed and no deposited funds are returned.

Play responsibly, enjoy the fun

At 99x99 we are committed to ensuring both your entertainment and your safety. Log in today and enjoy our games.