99x99 Privacy Policy —
Our Commitment to Protecting Your Information
The security of your personal information is our highest priority. In this policy we clearly explain how your information is collected, used and kept safe.
Introduction and Purpose
99x99 is a trusted online casino and betting platform that provides a safe and enjoyable gaming experience for users in Bangladesh. We believe that every player's personal information is invaluable and that keeping it protected is our ethical responsibility.
This privacy policy ("Policy") explains how the 99x99 platform collects, uses, stores and protects your personal information. By using this platform you are considered to have accepted the terms of this Policy.
Our services are for persons aged 21 and above only. Minors may not use this platform and we do not knowingly collect information from any minor.
What Information We Collect
When registering on the 99x99 platform and using its services, we collect various types of information. This information is essential for secure transactions, identity verification and delivering better service.
2.1 Information You Provide Directly
When you provide information yourself, such as:
- Full name and date of birth
- Email address
- bKash, Nagad, Rocket or Upay account number (for transactions)
- National ID card or passport number (for identity verification)
- Username and password
- Any information provided when you contact us
2.2 Automatically Collected Information
When you visit our website or use our services, information collected automatically includes:
- IP address and device information
- Browser type and version
- Time and duration of website visits
- List of pages visited
- Information collected through cookies and similar tracking technologies
- Gaming history and transaction records
2.3 Third-Party Information
In some cases we may receive information from payment processors such as bKash, Nagad, Rocket or Upay and from identity verification services. This information is used solely to ensure secure transactions.
Use of Your Information
We use your personal information only for specific and legitimate purposes. Information collected on the 99x99 platform is used for the following purposes:
3.1 Service Delivery and Operations
- Creating and managing your account
- Providing gaming services and bonus benefits
- Processing deposits and withdrawals via bKash, Nagad, Rocket or Upay
- Maintaining your gaming history and transaction records
- Providing 24/7 customer support in Bengali
3.2 Security and Fraud Prevention
- Account identity verification and protection
- Detecting unauthorized access and fraudulent activity
- Complying with anti-money laundering regulations
- Enforcing responsible gaming policies
3.3 Service Improvement
- Improving platform performance and user experience
- Conducting analysis to add new games and features
- Resolving technical issues
3.4 Communication
- Sending important account-related information
- Notifications about promotional offers and bonuses (with your consent only)
- Informing you about changes to the policy
Information Sharing and Disclosure
99x99 never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Limited information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification and technology services. These partners operate under strict confidentiality agreements and may not use the information beyond our instructions.
4.2 Legal Obligations
Information may be disclosed in response to lawful directions from authorized authorities in Bangladesh, court orders or requests from regulatory bodies. In such cases we provide only the minimum information required.
4.3 Business Transfers
In the event of a company merger or acquisition your information may be transferred. In such cases we will notify you in advance and the new entity will also be bound by this policy.
4.4 With Your Consent
For any purpose other than those listed above, we will always obtain your explicit consent before sharing your information.
Cookies and Tracking Technologies
The 99x99 platform uses cookies and similar tracking technologies that improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: Essential for the core functioning of the platform, such as maintaining login sessions.
- Functional Cookies: For remembering your preferences and language settings.
- Analytics Cookies: To monitor website usage and improve service quality.
- Security Cookies: To detect and prevent fraudulent activity.
5.2 Cookie Controls
You can disable cookies by changing your browser settings. However, doing so may limit some features of the platform. Essential cookies cannot be turned off as they are required for the platform to function normally.
Data Security Measures
To ensure the security of your information, 99x99 applies industry-standard security measures:
- SSL Encryption: Advanced encryption technology is used for all data transfers.
- Secure Servers: Your information is stored on secure servers protected against unauthorized access.
- Access Controls: Only authorized staff can access your information and they operate under strict confidentiality policies.
- Regular Security Reviews: Our security measures are regularly reviewed and updated.
- Two-Factor Authentication: An option to provide additional protection for your account.
- Data Minimization: We collect only the information necessary to provide our services.
However, no method on the internet is completely secure. While we strive to provide the highest level of protection, we cannot guarantee absolute security. It is your responsibility to keep your account password confidential and to log out after using an unfamiliar device.
Data Retention Period
99x99 retains your information only for as long as necessary. The following factors are considered when determining the retention period:
- All information is retained while your account remains active.
- After account closure, transaction records are kept for as long as needed to meet legal and regulatory obligations.
- Information relevant to resolving disputes is retained.
- Once the required period has ended, information is securely deleted or anonymized.
Your Rights Regarding Your Information
You have the following rights regarding your personal information:
8.1 Right to Access
You have the right to know what information we have collected about you and to receive a copy of it.
8.2 Right to Rectification
If the information we hold about you is incorrect or incomplete, you have the right to request that it be corrected.
8.3 Right to Erasure
In certain circumstances you have the right to request that your information be deleted. However, some information may not be possible to delete if there are legal obligations that apply.
8.4 Right to Withdraw Consent
You have the right to withdraw consent given for promotional communications at any time.
8.5 Exercising Your Rights
To exercise any of the above rights, please contact us. We will respond to your request within a reasonable time.
Protection of Minors
The services of the 99x99 platform are for persons aged 21 and above only. We strictly prohibit minors from using this platform.
We follow an age verification process at registration. If we learn that a minor is using our platform, their account will be closed immediately and all associated information will be deleted.
If a parent or guardian suspects that a minor is using this platform without their consent, please contact our support team immediately.
Changes to the Policy
99x99 reserves the right to update this privacy policy from time to time. For any significant changes we will notify you in the following ways:
- Displaying a prominent notice of the change on the website.
- Sending a notification to your registered email address.
- Noting the "Last Updated" date at the top of the revised policy.
If you continue using the platform after changes have been made, you are considered to have accepted the new policy. We encourage you to visit this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our team is available 24/7 in Bengali to serve you.
For any requests related to the protection of your information, we aim to respond within a maximum of 30 business days. Stay with us and enjoy gaming safely.
For more information, please also visit our Terms & Conditions, Responsible Gaming and FAQ pages.